The webloyalty Customer Loyalty system
This FAQ details the webloyalty.com consumer loyalty program, its benefits, and also includes a flow chart at the end. The system is basically transparent to merchants, and is strictly optional for shoppers to take advantage of if they wish.
What are the benefits to my customer?
Americart has partnered with webloyalty.com, the Internet's leading consumer loyalty company, to bring you and your customers this special program. Webloyalty.com has over a million members in its membership programs and provides these same benefits to top Web sites. The program provides your customers with a $10 rebate offer good on their next purchase from your on-line store. The program is designed to encourage repeat purchases and reward your customers for buying from you.
Best of all, this program is absolutely no cost to you to implement and there is nothing to manage. Everything is handled by webloyalty.com
How has this program become available to Americart merchants?
Americart has leveraged the strength of its entire network of merchants to bring you this Customer Loyalty program typically only available to sites conducting thousands of transactions a day.
The best part is, you do not have to do anything to activate it and it is cost-free to you. The software displays the banner advertisment on the order confirmation page after your order is complete with the customer. This offer page will in no way interfere with your customers' payment to you.
Are any Americart Merchants using this program today?
Yes. Thousands of Americart's merchants participate in the program.
How Does It Work? View a sample customer flow.
1. Your customer makes a purchase at your on-line store and completes the order.
2. After the customer completes the order, he is presented with a banner advertisement on the order confirmation page.
3. If the customer clicks on the banner, he is offered a 30-day free trial membership to a webloyalty service. The benefits to your customer is a Special Reward consisting of a $10 Cash Back Rebate good on the next purchase at your on-line store when the consumer signs up for all the money-saving benefits of one of the following services free for 30 days:
o Reservation Rewards, a shopping discount and
travel protection program
o Travel Values Plus, a discount travel service
o Buyer Assurance, a shopping protection program
o WalletShield, a personal information protection
service
o Other benefits and services as developed
4. If the buyer accepts the terms of the free trial membership, he is rewarded with a $10 rebate good toward his next purchase from your on-line store.
5. The next time the customer makes a purchase from your on-line store, he simply emails his proof of purchase to webloyalty. Webloyalty sends the customer a check for $10.
6. A customer can cancel his free trial membership at any time. There is no obligation to remain in the program in order to use the rebate. If a member does not cancel his membership, then it will continue for a low monthly charge (currently $10, subject to change without your consent) paid directly to webloyalty.com.
How does webloyalty offer superior customer service?
Webloyalty offers educate your customers clearly about the program benefits and billing terms. A new member has instant, real-time access to benefits. Members enjoy a 30-day free trial and receive a pre-billing notification prior to the first billing. Members can cancel anytime via a toll free number to an in-house customer service call center, via email, or using an online cancel module. Webloyalty has a customer-friendly policy and it makes no attempt to "save" callers who want to cancel.
What if my customers contact me with questions?
# If your customers call you with any questions, simply have them call the customer service center ET Monday - Friday 8:00 am to 11:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 9:00 am to 5:00 pm). The toll-free phone numbers and customer service email addresses for the webloyalty services are: Reservation Rewards - 1-800-732-7031 or customerservice@reservationrewards.com
# Travel Values Plus - 1-800-890-4892 or customerservice@travelvaluesplus.com
# Buyer Assurance - 1-800-890-4895 or customerservice@buyerassurance.com
# WalletShield - 1-800-250-6037 or customerservce@walletshield.com
If your customer emails you with any questions, simply have your customer email the webloyalty customer service email address provided above.
How does my customer get the $10.00 Cash Back Award on
their next purchase from me?
It's easy. They simply email their purchase confirmation
to webloyalty's rebate center and they receive a $10.00 check
in the mail.
How do I get paid?
Payment to you is automatic and you do not need to do anything
further to participate in this program. As a participant,
webloyalty will send you a $100 for every 1,000 purchase
transactions featuring this program. The check will be
made out to your company and sent directly to the address
in your Americart billing profile. Checks will be sent
30 days after the end of the calendar month in which you've
earned at least $100.
Can I see how it works?
View a sample customer checkout
flow.
How do I sign up?
You do not need to do anything to sign up. The program is
automatic for Americart Merchants.
How do I notify you whether or not I want to participate?
By default you are participating, to opt out of the webloyalty program, login to your account by Clicking here,
Enter your cart-id and password, then click the "Login" button. That will call up the form with all your present settings filled in.
You'll be looking for the section 'Affiliate Programs (optional)' click the 'I do not wish to participate'. Then scroll to the bottom and submit the form.
Want to learn more?
View sample customer flow
View sample customer sign-up
page
View webloyalty program terms
and conditions
